Privacy Policy & Legal Information

At Adishakti Furnitures, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Information We Collect

• Contact Information: Name, phone number, email address, and delivery address
• Product Preferences: Items you view, inquire about, or show interest in
• Communication Records: WhatsApp messages, phone calls, and email correspondence
• Website Usage: Pages visited, time spent, and browsing patterns

How We Use Your Information

• Process your furniture orders and delivery arrangements
• Provide customer support and respond to inquiries
• Send product updates and promotional offers (with your consent)
• Improve our website and services based on your feedback
• Comply with legal requirements and business operations

Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and accessed only by authorized personnel.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only when:

• Required by law or legal process
• Necessary for delivery services (with trusted logistics partners)
• You have given explicit consent

By using our website and services, you agree to comply with these terms and conditions.

Website Usage

• Use our website for legitimate furniture browsing and inquiry purposes
• Provide accurate information when making inquiries
• Respect intellectual property rights of all content on our website
• Do not use our website for any illegal or unauthorized purposes

Product Information

• Product images and descriptions are for reference purposes
• Actual products may vary slightly in color, texture, or finish
• Prices are subject to change without prior notice
• Product availability is subject to stock and manufacturing schedules

Orders and Payments

• All orders are subject to confirmation and availability
• Payment terms will be discussed and agreed upon during order confirmation
• Delivery timelines are estimates and may vary based on location and product availability
• Custom orders may have different terms and conditions

Limitation of Liability

Adishakti Furnitures strives to provide accurate information and quality products. However, we are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

We take the security of your personal information seriously and have implemented various measures to protect your data.

Data Security Measures

• Secure Communication: All communications are conducted through secure channels
• Access Control: Limited access to personal information on a need-to-know basis
• Regular Updates: Our systems are regularly updated with security patches
• Staff Training: Our team is trained on data protection and privacy practices

Your Security Responsibilities

• Keep your contact information updated and accurate
• Verify the authenticity of communications claiming to be from us
• Report any suspicious activities or security concerns immediately
• Use secure networks when browsing our website

Incident Response

In the unlikely event of a security incident, we will:

• Immediately investigate and contain the incident
• Notify affected customers as required by law
• Take corrective measures to prevent future incidents
• Cooperate with relevant authorities if necessary

We are committed to providing excellent customer service. If you have any complaints or concerns, we have established a grievance redressal mechanism to address them promptly.

How to File a Complaint

1. Direct Contact: Call us at +91 99866 42973 or email adishakthifurnitures@gmail.com
2. WhatsApp: Send a message to +91 99866 42973 with your complaint details
3. In-Person: Visit our showroom at Adishakthi Furnitures, Ring Rd, beside Navodaya Vidya Samsthe, SS Layout, Davanagere, Karnataka 577004

Information to Include

• Your name and contact information
• Order details (if applicable)
• Nature of the complaint or concern
• Supporting documents or photos (if relevant)
• Preferred resolution or outcome

Resolution Process

• Acknowledgment: We will acknowledge your complaint within 24 hours
• Investigation: Our team will investigate the matter thoroughly
• Resolution: We aim to resolve complaints within 7 working days
• Follow-up: We will follow up to ensure your satisfaction with the resolution